Last Updated February 21, 2023
Thank you for choosing to be part of our community at Pamex Inc. For over 35 years, Pamex has been in the business of providing door hardware to ensure the security and safety of properties and occupants. It is only natural that we also value the importance of personal data security and privacy. We are committed to protecting your personal information and your right to privacy.
We collect Personal Information that you voluntarily provide to us when registering for and using Pamex Products & Services, expressing an interest in obtaining information about us or Pamex Products & Services, or otherwise contacting or interacting us. “Personal Information” is information that identifies you as a natural person or relates to an identifiable natural person. The Personal Information that we collect depends on the nature of your interactions with us, the choices you make, and the Pamex Products & Services and features you use. The Personal Information we collect and process may include the following:
All Personal Information that you provide to us in connection with use of Pamex Products & Services must be true, complete, and accurate, and you must notify us of any changes to such Personal Information.
Information Automatically Collected
We automatically collect certain other information when you set up, install, access, or use Pamex Products & Services. “Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. We may collect and process the following Other Information:
Information Collected from Other Sources
We and our service providers may collect Personal Information online in a variety of ways in connection with Pamex Products & Services, including through:
We also may collect Personal Information offline in a variety of ways in connection with Pamex Products & Services, including:
We also may collect Personal Information from other sources, including:
We and our service providers may collect Other Information in a variety of ways, including:
We may use and disclose Other Information for any purpose under applicable law. In some instances, we may combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.
We use Personal Information to provide the best products and services to you. We process your Personal Information for these purposes in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”).
We use the information we collect or receive:
In addition, Pamex may use third parties service provider companies and individuals to administer, support, and provide Pamex Products & Services on our behalf, including bill and credit card payment processing, maintenance, administration, support, hosting, and database management services. These third parties may have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. If you access Pamex Products & Services through a third-party (e.g., by managing your Pamex Products & Services through your mobile phone or tablet), or otherwise use a third party service provider in connection with Pamex Products & Services, or request or authorize us to give access or data to a third-party service provider (e.g. a delivery service or property management or rental service), we may provide your Personal Information and Other Information about Pamex Products & Services and their usage to such third-parties. You should only use trusted service providers, and give your authorization and information to trusted recipients. We encourage you to read the privacy policies and service terms of the third-party services that you use, as their privacy policies and terms govern their usage of the information that you provide them. While we make reasonable efforts to protect your information while it is under our control, we have no obligation with respect to the functionality of such third-party services or the use of such information under control of these third parties.
We only share and disclose your information in the following situations:
We have implemented security measures that meet industry standards and are designed to protect the security of any Personal Information we collect and process. However, please remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your Personal Information, transmission of Personal Information to and from Pamex Products & Services is at your own risk. You should only access Pamex Products & Services within a secure environment.
Pamex is based in the United States, but your Personal Information may be collected, processed, and stored by Pamex or its service providers in the US or other countries where our servers reside. Please be aware that the privacy protections and legal requirements, including the rights of authorities to access your Personal Information, in some of these countries may not be equivalent to those in your country. If you are using Pamex Products & Services in the EEA or other regions with laws governing data collection and use that may differ from United States law, you agree to the transfer of your personal data to the United States and other countries where Pamex operates.
International Data Transfers
When we transfer personal data from the EEA, Switzerland, or the UK to other countries, including to the US, we use various legal mechanisms to help ensure your data is appropriately protected. Pamex complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework (the “Privacy Shield”) set forth by the U.S. Department of Commerce regarding the collection, use, sharing, and retention of Personal Information from the EEA, Switzerland, or UK to the US. We adhere to the Privacy Shield Principles (the “Principles”).
As part of our participation in Privacy Shield, if you have a dispute with us about our adherence to the Principles, you may refer a complaint to your local data protection authority and we will work with them to resolve your concern. (In certain circumstances, the Privacy Shield Framework provides the right to invoke binding arbitration to resolve complaints not resolved by other means, as described in Annex I to the Privacy Shield Principles.) If you have a Privacy Shield-related complaint, please contact us at firstname.lastname@example.org.
Privacy Shield participants are subject to the investigatory and enforcement powers of the US Federal Trade Commission and other authorized statutory bodies. Under certain circumstances, participants like us may be liable for the transfer of Personal Information from the EEA, Switzerland, or UK to third parties outside the EU.
We do not knowingly solicit data from or market to children under 18 years of age. By using Pamex Products & Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor’s use of the Pamex Products & Services. If we learn that Personal Information from users under 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at email@example.com.
If you would at any time like to review or change the information in your account or terminate your account, you can do so by logging into your account to change the settings directly or by contacting us using the contact information provided below. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases as soon as is practical, but some information may be retained in our files for our records or to comply with legal requirements.
Some information is processed and stored directly on the Products. Personal Information from the Products is encrypted while it is being transmitted to Pamex. You can delete the information on the Products by resetting it to the defaults. In addition, Product owners may request deletion of activity logs, including guest information, unless such information is required to be maintained in order to fulfill an existing legally required purpose. If you are a guest or visitor to a home where you used a Pamex Product or Service and wish to exercise your data subject rights regarding your personal data, then please contact the product owner directly, as we can only fulfill such requests when expressly authorized by the Product owners. We may not accept a request to modify or erase your personal data where we cannot verify your personal data, where we require it to comply with a legal obligation, or in relation to a legal claim. For additional information about how to requests to exercise your rights, please see contact us at the information provided below.
If you access Pamex Products & Services through a mobile device and you do not wish to share location-tracking information, you can disable the GPS or other location-tracking functions on your mobile device. See your mobile device manufacturer’s instructions for further details. However, please note that deactivating location-tracking may impact the use and functionality of the Product or Service.
You may also unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send. You will then be removed from the marketing email list; however, we will still need to send you service-related emails required for the administration and use of your account and Pamex Products & Services. To otherwise opt out, you may contact us at firstname.lastname@example.org.
Personal Data Rights of UK/ EEA Users
For registered users from the UK or EEA, you also have the right to:
Categories of Collection and Use of Personal Information
The following are the categories of Personal Information about California residents we may have collected (or plan to collect) and disclosed to Pamex affiliates and service providers for our legitimate business purposes in the preceding 12 months:
Purposes for the Collection and Use of Sensitive Personal Information
We may use Sensitive Personal Information for purposes of providing Pamex Products & Services requested by you, ensuring security and integrity, short term transient use, servicing accounts, providing customer service, verifying customer information, processing payments, and activities relating to quality and safety control or product improvement.
You may, subject to applicable law, make the following requests:
To make a request, please contact us using the contact information with sufficient detail that allows us to properly understand, evaluate, and respond to your request.
We will verify and respond to your request consistent with applicable law, taking into account the type and sensitivity of the Personal Information subject to the request. For your protection, we may need to request additional information from you (such as your name, email address, mailing address, and relationship with us) in order to verify your identity and protect against fraudulent requests. If you make a deletion request, we may ask you to verify your request before we delete your Personal Information.
If you designate an authorized agent to make a request on your behalf as permitted by applicable law, the agent may also contact us at the information listed below. As part of our verification process, we may request that the agent provide, as applicable, proof concerning their status as an authorized agent. In addition, we may require that you verify your identity or confirm that you provided the agent permission to submit the request.
You have the right to be free from unlawful discrimination for exercising your rights under the CCPA.
Visitors to a webpage must receive notice about what cookies are used for and be given the opportunity to opt out of such use. Cookies are small pieces of data sent from a website and stored on a website user's web browser or computer while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user's previous activity.
Pamex may use certain types of cookies throughout our Websites to help us identify visitors who return to our Websites and ensure navigation between pages runs smoothly. The cookies we use may also tell us how many users visited our site, the pages that were accessed, and whether there were any technical problems in loading pages or navigating through our site. By collecting this information, we learn what parts of our Websites are the most visited or valuable to our users, spot and fix technical problems with our Website, and improve the overall experience of our Website visitors.
If you do not wish to accept cookies, you can change your web browser setting so that you automatically deny the storage of cookies or are informed every time a website requests to be allowed to store a cookie. Previously stored cookies can also be deleted through the web browser. Visit the web browser's help pages for more information.
4680 Vinita Court
Chino, CA 91710
Phone: (909) 606-4168 / (800) 621-6869